TERMS & CONDITIONS

1. GENERAL PROVISIONS
For all orders through our online shop, the following terms and conditions (AGB) apply. Our online shop is exclusively intended for consumers.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities. An entrepreneur is a natural or legal person or a legal partnership capable of holding rights and duties that acts in the course of conducting a commercial or self-employed professional activity when concluding a legal transaction.


2. CONTRACTUAL PARTNERS, CONCLUSION 
OF CONTRACT, CORRECTION OPTIONS
The purchase contract is concluded with: ACEFIVE Mayer & Bel Epok Creative Services GmbH ACEFIVE GbR Weißenburgstraße 14a 50670 Cologne Germany

By placing the products in the online shop, we make a binding offer for the conclusion of a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order using the correction aids provided for this purpose in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping cart. Immediately after sending the order, you will receive another confirmation by email.


3. DELIVERY CONDITIONS
Delivery Conditions In addition to the stated product prices, shipping costs will be added. You can find more information on the amount of shipping costs in the offers.

We only deliver by shipping. Self-collection of the goods is unfortunately not possible.

4. PAYMENT

The following payment methods are generally available:

4.1 CREDIT CARD
By placing the order, you provide your credit card details. After your legitimacy as the legitimate cardholder has been established, the payment transaction is automatically carried out and your card is charged.

4.2 IMMEDIATE BANK TRANSFER
If you choose the payment method "Immediate Bank Transfer," we receive the credit transfer immediately, and the entire ordering process is expedited. You only need your account number, bank code, PIN, and TAN. The payment is made via the secure, non-accessible payment form of Sofort AG, which automatically initiates a transfer in your online bank account in real time. The purchase amount is immediately and directly transferred to the seller's bank account. Our service is free of charge for you; only the fees (transfer fee) of your house bank apply.

4.3 PAYPAL
If you choose the PayPal payment method, you must be registered there or register first and legitimize yourself with your access data to pay the invoice amount. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You will receive further information during the order process.

PayPal, PayPal Express
In the ordering process, you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize yourself with your access data, and confirm the payment order to us. After submitting the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately thereafter. You will receive further information during the order process.

PayPal Plus
As part of the PayPal Plus payment service, we offer various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal, and confirm the payment instruction to PayPal.

4.4 KLARNA
In cooperation with Klarna AB (www.klarna.com), Sveavägen 46, Stockholm, Sweden, we offer you the purchase on account as a payment option. Please note that Klarna invoice is only available for consumers and that payment must be made to Klarna in each case. When buying on account with Klarna, you always receive the goods first, and you always have a payment period of 14 days. You can find the complete terms and conditions for the purchase on account here. [https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0]

4.5 GOOGLE PAY
In order to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after submitting the order. Further information will be provided during the ordering process.

4.6 SHOPPAY
After clicking the [shopPay] button, you will be redirected to the website of the online provider Shopify before completing the order process in our online shop. There you can choose the delivery address and payment method stored with Shopify and confirm the payment instruction to Shopify. You will then be redirected to our online shop, where you can complete the ordering process. After placing the order, we ask Shopify to initiate the payment transaction and thus accept your offer.

5. RETENTION OF TITLE

Retention of Title The goods remain our property until full payment is made.


6. TRANSPORT DAMAGE
If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. The failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, especially your warranty rights. However, it helps us to assert our own claims against the carrier or transport insurance.

7. WARRANTY AND GUARANTEES

Unless expressly agreed otherwise below, the statutory warranty rights apply.

For used goods, the following applies: if the defect occurs after one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year from delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.

The above limitations and shortening of the period do not apply to claims due to

• injury to life, body, or health caused by us, our legal representatives, or agents,
• intentional or grossly negligent breach of duty, as well as deceit,
• violation of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on which the contractual partner can regularly rely (cardinal obligations),
• within the scope of a guarantee promise, if agreed, or
• to the extent that the scope of the Product Liability Act applies.

Information about any additional warranties and their exact conditions can be found with each product and on special information pages in the online shop.

Customer Service: Simply send an email to: info@acefive.com