Returns

You have the right to withdraw from this contract within fourteen days without giving any reason.

We kindly ask you to notify the return by email so that we can provide you with a return label. This ensures a fast and smooth process.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Mayer & BEL EPOK Creative Services GmbH ACEFIVE GbR, Weißenburgstraße 14a, 50670 Cologne, info@acefive.com, Phone: (+49 173 9484374)) by means of a clear statement (e.g., by email) about your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

EXCLUSION OF WITHDRAWAL
The right of withdrawal is excluded if the goods have been unsealed after delivery, making them unsuitable for return for reasons of health protection or hygiene.

MODEL WITHDRAWAL FORM (If you wish to withdraw from the contract, please fill out this form and send it back.)

Mayer & BEL EPOK Creative Services GmbH ACEFIVE GbR Weißenburgstraße 14a 50670 Cologne

info@acefive.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),

  • Ordered on ()/received on ()
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

Withdrawal instructions created with the Trusted Shops legal text generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.